Solving Walmart Delivery for a Luggage Brand

The Client: A professional North American luggage manufacturer that produces its goods in Dongguan, China, and distributes them to major retail partners across North America, including a key distribution center in Calgary, Canada.

The Challenge:

The client was facing two major logistics hurdles that were impacting their sales schedule and profitability:

1. Unpredictable Transit Times : Ocean freight shipping to Canada was proving to be unreliable. Significant delays in the second-leg rail transport from the port were creating supply chain bottlenecks and making it impossible to forecast delivery dates accurately.

1. Complex Retailer Deliveries: Delivering to Walmart's distribution center in Calgary is notoriously difficult. It requires a strict, pre-arranged delivery appointment, and any failure to deliver within the specified window results in high non-compliance fees and potential rejection of the shipment.

The Zbao Logistics Solution:

Our team implemented a multi-faceted solution to address both the transit time and final delivery challenges:

1. Optimized Routing & Expedited Transit: For the ocean freight portion, we utilized COSCO’s premium OPNW direct service line to Vancouver to ensure a reliable and fast sea journey. To overcome the rail delays, we engaged a specialized ERS (Express Rail Service) to ensure the container was prioritized for quick transfer from the port to the train.

1. Proactive Delivery Coordination: Leveraging our self-owned overseas warehouse and local team, we maintained close and proactive communication with the client. We coordinated in advance to secure the Walmart delivery appointment and time slot before the container even arrived at the rail yard. We then managed the final delivery to ensure it was completed before the Last Free Day (LFD), avoiding any potential detention or demurrage fees.

The Results:

Our tailored solution provided tangible, high-impact results for the client:

• Reliable & Fast Delivery: We successfully established a consistent door-to-door transit time of 25-30 days, resolving the client's most significant issue with timing.
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• Cost Savings & Compliance: By ensuring a perfectly coordinated delivery, we avoided all potential destination port and retailer-imposed fees.
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• Peace of Mind: The client's sales plan was protected, and their supply chain became predictable and stress-free.

"Zbao logistics didn't just ship our containers; they solved our most pressing supply chain problem. Their proactive communication and expert handling of the Walmart delivery were game-changers for us."

- Supply Chain Manager

Do you face similar logistics challenges? Contact Zbao logistics today to learn how our expertise can streamline your supply chain.